Percent of clients referred to other family planning services

Percent of clients who sought family planning (FP) services from a service delivery point (SDP) and received a referral for another FP service during a defined period (e.g., in the past three, six, or twelve months). A referral occurs if the client is advised where he or she can go to find their preferred or recommended FP method not provided at the original SDP, and the referral is documented at the referral source as proof that a referral was made. 

This indicator is calculated as:

(Number of FP clients who received a referral for an FP service during the reference period/Total number of FP clients served at the SDP during the reference period) x 100

The number of clients seeking FP services at an SDP during a given period (e.g., annually) and confirmation of how many were referred for FP services. 

This indicator can be disaggregated by type of SDP or type of referral provided, as well as by client characteristics (e.g., age, sex, geographic location, and rural/urban status).

Service delivery statistics

The focus of this indicator is to monitor FP service delivery. This indicator aims to measure access to FP services and meeting client's FP needs.

This indicator similarly assumes that screening for FP need and FP counseling have occurred prior to referral.

Tracking referrals remains a challenge in many countries. Maintaining a system of recording referrals may be difficult until coordination among SDPs improves.

access, family planning
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