Referral Systems Assessment and Monitoring Toolkit
MS-13-60.pdf — PDF document, 940 kB (963,282 bytes)
The Referral Systems Assessment and Monitoring (RSAM) tool was developed to assist health and program managers in obtaining and using information regarding the performance of referral systems. These systems play an increasingly important role in the health systems of developing countries as result of the recent impetus toward service integration. Regular assessment and monitoring of referral systems should aim to assure that the underlying processes are functioning properly, that providers are linking clients to the services they need, and that clients are able to access a comprehensive package of health and related services. RSAM was developed to provide program managers with guidance and skills needed to assess and monitor referral systems effectively.
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